wmaplaz wrote:Hi,
I recently upgraded my Dell laptop from win 7 to win 10. I didn't realize it was going to mess with my log in credentials. For now, I'm completely locked out of my PC. I can't log on, it just tells me when I enter in the PIN and the Password that "Your device is offline, please enter old password." I do that and it rejects it. I can't get internet access because I live on a college campus and the way they have it set up is you have to be logged into your computer before you can access the network.
Does anyone know how to fix this bug?
there are many ways and tools that can help reset windows 10 password.
Using a password reset disk is Microsoft's official method to reset a lost Windows password. The only downside of this method is that you need to create a Windows 10 password reset disk before your password is lost.
if you don't have a reset disc, i think you can try iSeePassword windows password recovery tool to reset windows 10 password. It allows you to unlock any Windows computer that you were locked out by a forgotten password. It is a bootable image that can be written to a CD or a USB stick using the freeware ISO2Disc. After booting from PCUnlocker Live CD (or USB), you can view all local accounts for your Windows 10 installation.