Unable to register Sardu

Multiboot USB / DVD Builder with SARDU
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Unable to register Sardu

Postby viper37 » August 9th, 2016, 6:41 pm

Hello,

I have the free version of Sardu, which I registered. However I am unable to register my copy. I created another account with a different email address, but it still does not work.

The "register" button is always greyed. As I type my email adress and the password provided by email, it stays grey. I copy/paste the password, it still stays grey.

How can I fix this? :)
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Re: Unable to register Sardu

Postby davidecosta » August 10th, 2016, 10:12 pm

HI,
your SARDU's path contains special characters?
Can yoy try to extract SARDU in C:\SARDU ?
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Re: Unable to register Sardu

Postby viper37 » August 10th, 2016, 10:30 pm

original path was:
D:\donnees\download\Sardu_311
I moved it to:
D:\Sardu and C:\Sardu.
Still the same problem.
I've re-extracted the original file to D:\Sardu (after deleting everything), still the same problem.
I've re-extracted the original file to C:\Sardu (after deleting everything), still the same problem.
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Re: Unable to register Sardu

Postby davidecosta » August 11th, 2016, 10:11 am

You are operating as "administrator"?
You have some active anti-virus or firewall software that may have put in block SARDU?

To see if any antivirus or firewall put in block SARDU you can try with checking elementary actions.
You can do this in the menu "File" -> "check elementary actions"
If this test fails, it means that some antivirus / firewall or other software put in block SARDU.
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Re: Unable to register Sardu

Postby viper37 » August 11th, 2016, 4:04 pm

If I try to run the software as administrator I get an error message:
"File SARDU_1 not found".

Check elementary actions reports "Verification successful" with my anti-virus&firewall on.
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Re: Unable to register Sardu

Postby viper37 » August 11th, 2016, 11:51 pm

I've managed to register the copy on another computer with my home account. Weird, that I can't do it on the main computer.
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Re: Unable to register Sardu

Postby space_01 » March 23rd, 2017, 2:58 pm

Maybe it's the antivirus? Well, if you have Windows 10, it prevents the Windows defender.
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Re: Unable to register Sardu

Postby Randy Batchelder » June 16th, 2017, 12:25 pm

Antivirus was the issue in my case. Thanks :-)
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Re: Unable to register Sardu

Postby davidecosta » June 16th, 2017, 1:24 pm

ANtivirus or firewall lock SARDU :(
Thanks for report
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Re: Unable to register Sardu

Postby graceinc » June 19th, 2017, 8:45 am

Randy Batchelder wrote:Antivirus was the issue in my case. Thanks :-)


Were you using the windows defender anti-virus or some other. And is this issue bound to be there with an anti-virus?
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